Who watches the watchmen?
THE EDITOR, Sir:
It is an established fact that the vehicle examination depots and the Firearm Licensing Authority have always had excellent systems and procedures to ensure government revenue is collected and illegal and unethical activities prevented.
These systems (all improved in recent years) also have built-in accountability and audit trails to discourage 'bandoolooism'.
However, if the truth be known, all may not be as it appears on the surface.
My several years in the management of security and safety systems have shown that the most important factor in the success or failure at implementation, as well as an ongoing basis, is the 'human factor'.
Electronic systems, by themselves, are only an aid to the honest, reliable and responsible person.
The challenge we face is in ensuring that the implementation of any system and the procedures created to ensure it performs work in the way intended - not only initially, but continuously.
With the best will in the world, this does not seem to be the case in either of the two aforementioned agencies. Currently, only INDECOM 'seems' to have successfully managed the 'human factor' problem.
A culture where the only thing wrong with wrongdoing or illegal behaviour is 'being caught' creates for us the dilemma.
Could it be that we need more INDECOMs? And then, who watches the watchmen?
What an unhappy state of affairs!