Mon | Jul 16, 2018

FLOW determined to satisfy

Published:Thursday | June 21, 2018 | 12:00 AM

THE EDITOR, Sir:

We write in response to the Letter to the Editor titled: 'Oh, No, Flow!' published in your newspaper on June 20, 2018.

Flow regrets the inconvenience that was experienced by our valued customers who were affected.

On Monday, June 18, 2018 , we had an outage in the downtown Kingston area which was due to an electrical surge.

This resulted in damage to some of our power inverters. Our technical teams were, however, able to repair the damage and restored service about 2:45 p.m. the same day.

In the other incident on Tuesday, June 19, 2018 in the Kingston 20 community (Maverley), fibre and coaxial cables were burnt by electrical power lines.

The affected cables were repaired by our technical teams by 7:30 p.m. on Tuesday.

At Flow Jamaica we are determined to provide a satisfying experience for our customers, who remain our number one priority. We therefore aim to have all issues resolved in the shortest possible time.

Sophia Morgan

Director,

Customer Experience